Our Standard carriers are PostNL and DHL, large/heavy packages or shipments to Belgium are mainly sent with DPD.

Delivery Netherlands/Belgium:
The schedule below shows you when to expect your order. The reliability of this schedule is +/- 98%. You will receive an e-mail with the Track & Trace data as soon as your package is handed over to the carrier. If you are not at home at the time of delivery, the package is often offered to your immediate neighbors or the deliveryman returns the next day, then the package goes to a collection point in your area, where you must pick it up yourself within 7 days.

Delivery times Netherlands:

Orders placed and paid for Monday through Saturday before 2:00 p.m. will be packed and transferred to the carrier the same day. See the schedule below for an indication of the delivery day.

Ordered    Delivery
Monday Before 2:00 p.m.   Tuesday*
Tuesday Before 2:00 p.m. Wednesday*
Wednesday Before 2:00 p.m. Thursday*
Thursday    Before 2:00 p.m. Friday*
Friday Before 2:00 p.m. Saturday*
Saturday/Sunday Tuesday*

*If no delay at the carrier! When it is very busy at parcel carriers, not all packages may be delivered immediately the next day, unfortunately we have no influence on this. Please be aware of this especially around the holidays.

PLEASE NOTE, On official Dutch holidays no packages will be transferred to or delivered by carriers, this will be done the next regular business day.

Delivery times Belgium / Germany:

Due to limited quantities of packages we ship abroad, we do not have fixed shipping contracts for this. We strive to deliver all orders as soon as possible. However delivery times outside the Netherlands can in some cases increase to 3 to 5 business days.

Shipping costs:
For all orders you place with us, you pay no shipping costs for the standard shipping option if you order for at least € 49 (NL) or € 69 (BE, DE). If the total amount of your order is lower than this amount you pay € 4,95 (NL) or € 6,95 (BE, DE) for standard shipping of your order. If your order fits through the mailbox we will send it as a mailbox package and you do not have to be home to receive your order. Additional charges may apply for shipping options other than the standard shipping option,

Any questions?
Call our customer service: +31 (0)488 23 44 44 Monday to Friday 09:00-17:00 (Dutch and English only)
Or send an e-mail to: [email protected]